Parking lot gates typically open 3 ½ hours prior to the start of Chiefs games, with stadium gates opening 1 ½ hours prior to the start of the game. North and Tower Gate times for premium areas including Scout Investments Club Level, Suites, Founder’s Club, and Penthouse open 2 ½ hours prior to Chiefs games. To find times of gates for other event dates please visit

General Stadium Policy

This guide is not a complete or official statement of policies. This guide contains only a summary of the regulations that most often are of interest to guests. The Chiefs reserve the right to alter, change, or interpret policies without notice.

Gift Cards

Chiefs gift cards are redeemable at all permanent concession stands, bars and Chiefs merchandise locations within the stadium. Gift cards are available for purchase at the Chiefs Ticket Office and all area Hy-Vee stores.

Gluten Free

Scout Investments Club Level (Club Market):

  • Food Should Taste Good Olive Flavored & Sweet Potato Chips
  • Caramel & Cheddar Popcorn Mix
  • Eden Organic Pumpkin Seeds
  • Eden Organic Wild Berry Mix
  • Larabar Cherry Pie Bar
  • Nu-Go Free Dark Chocolate Bar
  • Skittles
  • Gummi Bears
  • Redbridge Beer available at all bars on Scout Investments Club Level
  • Dasani Water and Coke Products are available at all concession stands and bars on Scout Investments Club Level

Field Boxes and Suites

  • Gluten Free snack basket
  • Redbridge Beer
  • Dasani Water and Coke Products

Founder’s Club

  • Food menu will vary on every game
  • Redbridge Beer
  • Dasani Water and Coke Products

Field and Upper Level Options
All Chiefs Bar Locations carry Redbridge Beer.

Gold Parking

Gold parking is available to guests with premium seating. Gold parking locations: Lot E, Lot M, and portions of Lots B, C, D, F, G and H. Please refer to the back of the parking pass for best routes to the correct parking area.

Gold Suites

Seating 21 to 27 guests per suite, Gold Suites are the largest of the Scout Investments Club Level suite options and offer a unique indoor and outdoor seating option for guests. Amenities of these suites include a private restroom, granite surfaces, a wet bar, coat storage, high-definition televisions, and comfortable lounge seating in addition to bar height tables with bar stools. Scout Investment Club Level suite holders are allowed admittance into Arrowhead Stadium 2 ½ prior to kickoff and can stay one (1) hour after the conclusion of every Chiefs game. VIP clubs and lounges will be open to serve and guests may enjoy watching other games on high definition TVs throughout the Scout Investments Club Level. Suite holders may also access their suite during these extended hours as well. As a premium suite holder, clients are also invited to numerous VIP exclusive events throughout the year and receive 10% off all event bookings at Arrowhead Stadium. For more information call 816.920.4993.

Group Tickets

Bring a group of 20 or more people and receive a ticket discount and experience the best atmosphere. An Arrowhead Stadium outing is perfect for motivating a group, building camaraderie, boosting morale, spending time with family and friends, or providing outstanding client entertainment. Individuals may safely and securely manage their own transactions directly through the online “My Group” program and receive big savings on tickets and service fees. Enhance the Arrowhead Stadium experience with a customized tailgate party coordinated by the Chiefs. Guests interested in “Party Platforms” with additional amenities may enjoy private space throughout the event exclusively for individual groups. Call 816.920.4849 or email for further details.

More information on Group Tickets:
Phone: 816.920.4849

Group Tours

Please reference “Stadium Tours

Guests Information Line

The guest information line is useful for patrons to obtain event day information, such as gate opening times, accessible seating and other event questions. Guests may call Customer Relations at 816.920.4237 Monday through Friday from 8:30 a.m. – 5:00 p.m.; Saturdays before home games from 9:00 a.m. – 1:00 p.m. Guests may call 816.920.4237 on event days, three (3) hours prior to event start through the end of the event.

Guest Interference

In the interest of player and guest safety, Arrowhead Stadium maintains a zero tolerance policy regarding fan interference with a ball in play or a player during the game. Failure to comply with this policy will result in immediate removal from Arrowhead Stadium, possible arrest and/or loss of tickets.

Guest with Disabilities

The Kansas City Chiefs strive to provide an accessible environment for all their Guests at Arrowhead Stadium. Wheelchair accessible and designated aisle seats are available at various price points and locations, which include premium seat locations. Arrowhead Stadium also offers services for Guests with trouble hearing or low vision and for Guests who are deaf or blind.

For additional information about accessibility at Arrowhead Stadium or if you have any questions or comments, please contact:

Chiefs Customer Relations at 816-920-4237 or email

While at Arrowhead Stadium during a game or public event, Guests may request to speak with a member of our Fans First team – Presented By Sprint at any Fans First Booth. Guests may also speak with any concierge on the Scout Investment Club Level.