All Family Restrooms have changing stations and are located on each level of Arrowhead Stadium. These restrooms are intended solely for guests with children, or those needing assistance. Stadium Personnel are located nearby to open family restrooms.
Field Level Locations: 108; 113; 126; 131
Scout Investments Club Level Locations: 206; 219; 229; 242
Upper Level Locations: 304; 310; 316; 324; 332; 338; 344
The Family Zone is located on the Field Level behind section 134. The Family Zone is an alcohol and obscenity free area for the guests sitting there. For more details or to purchase season tickets in the Family Zone call 816.920.4537 or email firstname.lastname@example.org.
Fan Code of Conduct
The Chiefs are committed to creating a safe, comfortable and enjoyable experience for their guests, both inside Arrowhead Stadium and throughout the parking areas. When attending a Kansas City Chiefs game or other events held at Arrowhead Stadium, all guests should be aware of and comply with the Fan Code of Conduct.
Stadium and parking lot personnel will promptly intervene to support an environment where all event patrons can enjoy the event. Guests are required to refrain from the following behaviors:
- Behavior that is unruly, disruptive or illegal in nature
- Intoxication or other signs of alcohol or substance impairment
- Foul or abusive language or obscene gestures
- Interference with the progress of the event, going onto the field or throwing objects onto the field
- Failing to follow instructions of stadium personnel
- Verbal or physical harassment
- Smoking except in designated areas
- Obscene or indecent clothing or signs
- Behavior that detracts from the enjoyment of fellow guests
- Attempting to sit in a location other than the guest’s ticketed seat
- Conduct that endangers spectators or participants
- Selling items or tickets in-stadium or within the Truman Sports Complex
Event patrons are responsible for their conduct as well as the conduct of their guests and/or persons using their tickets. Please respect the rights of others. We thank all guests for adhering to the provisions of the Fan Code of Conduct.
For those wishing to send mail to players and coaches, address the package or letter as follows:
Attn: Player’s or Coach’s Name
The University of Kansas Hospital Training Complex
One Arrowhead Drive
Kansas City, MO 64129
Please note: the Kansas City Chiefs assume no responsibility for lost or damaged items.
Fan Assistance In the Parking Lot
Fans First presented by Sprint representatives will be located throughout the lot in tents and on golf carts to provide guests with assistance. Click here to view locations.
Customer Relations: A member of the Customer Relations staff is available 3 ½ hours prior to kickoff until 1 hour post-game. Please contact us at 816.920.4237 or email@example.com for assistance.
Text: Contact Customer Relations by texting “Chiefs” <space> Your Location and Issue to 69050 up-to 3 ½ hours prior to kickoff.
Radio: Listen to the pregame show on 101 the Fox KCFX, home of the Kansas City Chiefs, for traffic updates coming straight from Arrowhead Stadium.
Twitter: Follow @atArrowhead, the official Twitter feed of the Kansas City Chiefs, for traffic updates while mobile or at home.
Please note that the Kansas City Chiefs do not promote utilizing mobile device while driving.
Fans First Booths – Presented by Sprint
The foundation of the Chiefs has been and always will be the fans. Fans First Staff exemplify a high level of service, communication skills, and general knowledge of Arrowhead Stadium to ensure all Guests have a positive Gameday experience. Fans First booths are located throughout Arrowhead Stadium, at the gates and on the lower and upper levels to serve Guests during stadium events. Fans First presented by Sprint representatives will be located throughout the parking lots in tents and on golf carts to provide guests with assistance. See below to view a map featuring the Fans First presented by Sprint tent locations in the parking lot.
Fans First Representatives are available to answer any questions and listen and respond to any concerns.
Fans First Locations:
Field Level Locations: 106; 114; 124; 131
Upper/ Ford Fan Zone Locations: 307; 317; 318; 330; 338; 341
Fans First Parking Locations: Click here to view locations.
Scout Investments Club Level Concierges are located at each gate of Scout Investment Club Level and on the Scout Investments Club Level Tower Club and North Club.
The stadium personnel in these booths are also able to provide assistance with the following items:
- Fulfilling any special need or request from any guest
- Stadium Maps, policy details, etc.
- Identification bracelets
- Lost and found
- Lost children/parents
- Seating and assistance arrangements for guests with disabilities (including Assistive Listening Devices) and all other re-seating requests
Fans Give Back
The Kansas City Chiefs and Ticketmaster are teaming up with Chiefs fans to give back to the community through the donation of tickets. Ticket holders may donate tickets on a game by game basis to the following charities Big Brothers Big Sisters, VFW Foundation, Operation Breakthrough, and Ronald McDonald House. The charity of their choosing will issue a receipt for the value of the tickets that guests can be used for tax purposes. Each person who receives a donated ticket will be given a small soda and hot dog compliments of Aramark and Levy Restaurants.
To donate tickets, log in to Chiefs Kingdom Pass and click on “Manage My Tickets” section. Follow the instructions to forward tickets free of charge. To allow the charities sufficient time to distribute the donated tickets, they must be submitted three (3) days prior to the game date.
Field Level Map
For safety and security, firearms and weapons of any kind are prohibited in Arrowhead Stadium.
From time to time, the use of pyrotechnics may be part of events presented at Arrowhead Stadium.
For safety and security the use of fireworks by guests is strictly prohibited at Arrowhead Stadium and in its parking lots. Guests found in possession of or using fireworks/pyrotechnics are subject to ejection without refund, loss of season tickets or gameday ticket and may also be in violation of law resulting in possible arrest and prosecution.
First Aid – Presented by The University of Kansas Hospital First Aid Stations
The University of Kansas Hospital First Aid stations provides trained doctors, nurses and EMTs on-site to provide basic and emergency medical services for guests.
First aid stations are located at the following locations:
Field Level: Sections 114 & 132
Scout Investments Club Level: By Hy-Vee Ramp Doors and Section 241
Upper End Zone: Sections 316 & 339
Upper Side Line: Sections 307 & 329
Flags are permitted inside Arrowhead Stadium provided they are not commercial, offensive or in poor taste. Flags may not interfere with other guests. Signs cannot be any larger than 3’ x 5’. Flags may not be hung on walls, rails, stadium padding, LED boards, or any other structure of Arrowhead Stadium. They cannot interfere with stadium signage or present safety hazards. For safety reasons flag poles of any kind will not be permitted.
For safety and security, flammable liquids are prohibited in Arrowhead Stadium.
Flasks are prohibited in Arrowhead Stadium.
Flex Scheduling (NFL Events Only)
The NFL utilizes flexible scheduling for the final seven weeks of the regular season. Games during Weeks 11-17 are eligible to move into different time slots. Season ticket holders will be notified of any changes via e-mails from the teams. Game time changes will also be posted on the team and stadium websites.
Outside food is prohibited in Arrowhead Stadium. Guests with medical dietary restrictions may call Customer Relations at 816.920.4237 or email at firstname.lastname@example.org. Guest with medical dietary restrictions may also visit a Fans First Kiosk at Tower Gate, Founders Plaza Gate, or Spiral Gate D and F. Otherwise, patrons are not allowed to bring food into the stadium. For a list of Arrowhead Concessions, please reference “Concession Menus“.
The Foolish Club on Scout Investments Club Level is a spacious, upscale cocktail lounge featuring cocktails, beer and wine, as well as plasma screen monitors to follow the action on gamedays. The historic backdrop theme is in commemoration of the founders of the American Football League.
For safety and security, footballs are prohibited from bringing footballs in Arrowhead Stadium.
Ford Fan Experience
The Ford Fan Experience occupies the plaza area and parking lot M on the north side of Arrowhead Stadium. Spanning the length of the field from the Sprint Gate to the Hy-Vee Gate, it is the largest pregame entertainment area available free of charge to all fans on game day. The Ford Fan Experience opens when parking lots open and remains open all the way up until kickoff. Full of sponsor booths, face painters and inflatable activity stations, the Ford Fan Experience also includes a number of new additions for the 2013 season, including the McDonald’s Fry Truck, the Bud Light Recycled Field Goal and the Bud Light Beer Garden. Chiefs Cheerleaders and the Chiefs Rumble also make appearances in the Ford Fan Experience before the game. The Ford Fan Experience is also the place for fans of all ages to get an up-close look at Warpaint and meet KC Wolf before the game.
Ford Fan Zone
The Ford Fan Zone is located in the Upper Level between sections 320-328 and includes restrooms, concession stands, bar services, elevators, and a unique viewing experience. This is the location for Upper Level ADA ticketed guests.
Located on the North side of Arrowhead Stadium at street level, the Founder’s Club features an upscale sports bar environment that is both comfortable and private while boosting the overall action and gameday atmosphere. On gameday, the Founder’s Club is home to the Kansas City Chiefs Ambassadors. Members can enjoy meeting some of their favorite former players and hear their insights on the upcoming game.
Amenities of the Founder’s Club include concierge service, upscale food and beverage options, live entertainment, pregame Chiefs Cheerleader appearances, and convenient access to the Chiefs Team Store. Additional benefits of being a Founder’s Club member include a premium, private entrance near the Founder’s Plaza gate, early entrance into the club that begins 2 ½ hours prior to kickoff, as well as the luxury of staying one hour after the conclusion of the Chiefs game to catch other game action around the league on one of the numerous high definition televisions.
Located on the North side of the stadium, a heroic-sized statue of Lamar Hunt greets guests as they enter the Founder’s Plaza. The Founder’s Plaza is an area honoring Hunt’s vision as a sportsman, a business leader and an innovator. As a tribute to Season Ticket Members and fans, the Founder’s Plaza also includes personalized bricks, ensuring them a permanent place in Chiefs History.
Free Speech Areas
The Kansas City Chiefs lease Arrowhead Stadium and the surrounding areas and parking lots within the Truman Sports Complex as a sports and entertainment venue for use by its guests. It is not a forum or place for use by the public at large for assembly and speech. In order to protect its guests, the Kansas City Chiefs encourage free speech and other forms of expression in a safe and reasonable manner outside the Truman Sports Complex. Specifically, subject to applicable law, members of the public who so desire may parade with placards and signs, distribute literature or engage strangers who wish to be so engaged, subject to the following restrictions:
Such expressive activity is not permitted inside areas under the Chiefs’ or its agents’ control that requires a ticket for entrance, including but not limited to Arrowhead Stadium and any parking lots within the Truman Sports Complex.
Expressive activity may not disrupt the free flow of automotive traffic or pedestrian traffic or otherwise cause a public safety concern.
Commercial activities, including but not limited to vending and the sale of goods or distribution of goods free of charge, are not permitted unless pre-approved in writing by the Kansas City Chiefs.
The Kansas City Chiefs, along with their food service partners at Aramark and Levy Restaurants, offer a unique fundraising opportunity for non-profit organizations in the Kansas and Missouri areas. Concession stands at Arrowhead Stadium are offered to volunteer groups who staff and operate the stand. In return they receive a percentage of the sales produced in that location. For more information, please contact Aramark or Levy Restaurants at the numbers below:
Aramark (Upper and Lower Level Concession Stands)
Levy Restaurants (Scout Investments Club Level Concession Stands)
Phone: 816.924.4000 or email@example.com