The Chiefs reserve the right to eject any patron whose behavior is against policy, unruly or illegal in nature. Event tickets will be forfeited without refund. Revocation of season tickets or arrest is possible.
There are numerous elevators located throughout the stadium and are available to any ticket holder requiring special assistance on event day. The End Zone elevators may be used by Upper Level End Zone and Scout Investments Club Level guests to access the street-level designated smoking areas.
In addition, Press and Penthouse guests should use the Tower Gate elevators. Please note, these guests will need to use the elevators on the far west side of this locations, as not all elevators access the Press Level.
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Email Your Tickets – Season Ticket Holders
Please reference “My Chiefs Account”
Should you need immediate assistance, please notify the nearest security guard, Police Officer, or visit a Fans First Booth – Presented by Sprint. Scout Investments Club Level patrons may visit a concierge location. In case of an emergency where you need to contact a stadium guest on event day, please call 816.920.4237 for assistance.
There are four escalators in the stadium for Club Level patrons. Two escalators are located at the Founder’s Plaza Gate on the North entrance and two at the Tower Gate on the South entrance.
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Should there be an immediate need to evacuate the stadium, guests will be given instructions via the public address system. Stadium personnel will help direct you to the nearest concourse so you can proceed to the closest spiral ramp and exit the stadium at street level. It is imperative that you always follow the direction of stadium personnel.
The combination of rich tradition and a renovated facility, Arrowhead Stadium is the perfect backdrop for your next upscale or casual event. Our unique spaces filled with character and sophistication are sure to make a lasting impression on your clients, employees or guests. Whether it’s a company meeting, cocktail reception, trade show, holiday party or wedding reception, Arrowhead Stadium offers over 20 great spaces with multiple rooms and luxury amenities to accommodate anywhere from 10 to more than 1000 people. Visit event booking to contact a member of the Chiefs Event Team. We are dedicated to make your event a success. Private stadium tours and appearances by Chiefs Cheerleaders, former players and KC Wolf are also available. For more information on how to make your special event truly unique, visit event booking.
Event Day Communication
For immediate assistance go to a Fans First Booth located on the Field and Upper Levels of the stadium or visit a concierge desk on the Scout Investments Club Level.
Fans First Locations:
Field Level Locations: 106; 114; 124; 131
Upper/ Horizon Level Locations: 307; 317; 318; 330; 338; 341;
Scout Investments Club Level Concierge Desks are located at each gate of Scout Investment Club Level and on the Scout Investments Club Level Tower Club and North Club.
You might also find the following resources beneficial:
Guest Hotline: 816.920.4237
Text Message: Text “CHIEFS” YOUR LOCTION AND ISSUES to 69050