Ejection

The Chiefs reserve the right to eject any patron whose behavior is against policy, unruly or illegal in nature. Event tickets will be forfeited without refund. Revocation of season tickets or arrest is possible.

Electrical Outlets

Electrical outlets are available inside Arrowhead Stadium for recharging wheelchairs/scooters and other medical equipment.

Elevators

There are numerous elevators located throughout the stadium and are available to any ticket holder requiring special assistance on event day. The End Zone elevators may be used by Upper Level End Zone and Scout Investments Club Level guests to access the street-level designated smoking areas.
In addition, Press and Penthouse guests should use the Tower Gate elevators. Please note, these guests will need to use the elevators on the far west side of this locations, as not all elevators access the Press Level.

Click here for stadium maps.

Electronic Devices

Electronic devices that are permitted inside Arrowhead Stadium will be allowed as long as they do not interfere with other fans’ enjoyment of the game. Electronic devices must be able to power on during security screening. The Chiefs reserve the right to ask any fan to discontinue use of such devices.

Electronic Scooters

Electronic scooters will be allowed within Arrowhead Stadium for ADA purposes. Any services (i.e. Segway’s) may be permitted with proper notice. Information regarding access points and accommodations can be obtained by contacting Customer Relations at 816.920.4237 or email customerrelations@kcchiefs.com. Any of the listed transportation will be subject to security screening. All other forms of transportation within Arrowhead Stadium are strictly prohibited.

Emailing Tickets

Please reference “Ticket Management”

Emergencies

During emergency situations, please remain calm and report as much information as possible to the nearest event stadium personnel, who are well trained in emergency procedures. In the event of an emergency, please follow stadium personnel instructions and any announcements broadcasted over the public address system.

Should guests need immediate assistance, please notify the nearest security guard, police officer, or visit a Fans First Booth – Presented by Sprint. Scout Investments Club Level patrons may visit a concierge location. In case of an emergency where it is needed to contact a stadium guest on event day, please call 816.920.4237 for assistance.

Escalators

There are four escalators in the stadium on the Scout Investment Club Level. Two escalators are located at the Founder’s Plaza Gate on the North entrance and two at the Tower Gate on the South entrance.

Click here for stadium maps.

Evacuation

Should there be an immediate need to evacuate the stadium; guests will be given instructions via the public address system. Stadium personnel will help direct guests to the nearest exit. It is imperative that guests always follow the direction of stadium personnel.

Event Booking

The combination of rich tradition and a renovated facility, Arrowhead Stadium is the perfect backdrop for an upscale or casual event. The unique spaces filled with character and sophistication is sure to make a lasting impression on clients, employees or guests. Whether it’s a company meeting, cocktail reception, trade show, holiday party or wedding reception, Arrowhead Stadium offers over 20 great spaces with multiple rooms and luxury amenities to accommodate anywhere from 10 to more than 1000 people. Visit event booking to contact a member of the Chiefs Event Team. We are dedicated to making events a success. Private stadium tours and appearances by Chiefs Cheerleaders, former players and KC Wolf are also available. For more information please visit event booking.

For booking please call: 816.920.4993

Exchanges

Arrowhead Stadium has a policy of no exchanges or refunds for tickets to all events. Please see “Tickets” for more information.

Exit Policy

Please see “Re-entry Policy.”

Extra Yard for the Environment

The Extra Yard for the Environment program is designed to integrate environmentally-friendly principles with the sound management of a world-class sports organization and facilities. The Chiefs are committed to environmental sustainability at Arrowhead Stadium, The University of Kansas Hospital Training Complex, and encourage fans to actively participate in positively impacting the environment. Arrowhead Stadium encourages all guests to reduce, reuse and recycle. The recycling program at Arrowhead Stadium includes recycling containers in all parking lots, all security checkpoint locations, as well as along all Stadium concourses and in all premium areas. Please check the signage on the recycling containers to help guests in recycling the proper items such as plastic, glass and aluminum. Please help keep Arrowhead Stadium beautiful and protect the future! For more information on how you can help the environment, please visit http://www.kcchiefs.com/community/recycle.html.