Guest Assistance Prior to Event Day


Customer Relations: The Chiefs Customer Relations team is here to assist you with anything you need to make your concert day experience exceptional.  As you prepare for the event, please do not hesitate to contact a member of the team at 816.920.4237 or via email at during the hours of 8:30 a.m. to 5 p.m. Monday through Friday.


Ticket Office: For assistance with tickets, please contact the Ticket Office at 816.920.9400 or  during the hours of 8:30 a.m. to 5:00 p.m. Monday through Friday.


Website: Guests attending events at Arrowhead Stadium will find the website a beneficial resource. is your one-stop shop for information about event bookings, the Chiefs Team Store, stadium tours, stadium events and more! Chiefs fans may still utilize to stay on top of the latest team information and for any special details regarding the 50 Years in Kansas City Celebration.


Guest Assistance Event Day Contacts


Talk: The Customer Relations Hotline, 816.920.4237, is useful for patrons to obtain event day information, such as gate opening times, accessible seating and other game day related questions. Guests may call on event day from 8:30 a.m. to one hour postgame.


Text: Text “CHIEFS” <space> YOUR LOCATION AND ISSUE TO 69050.  Standard SMS rates apply. Use this communication method to report fan conduct or stadium issues confidentially and efficiently.  Guests may text on the event day from 1:30 p.m. to the end of the event.


Tweet: @atArrowhead; Use this communication method to retrieve information directly from Arrowhead personnel.  This twitter account will post updated Arrowhead specific information.


Visit: For immediate assistance on the Field and Upper Levels of the stadium go to a Fans First Booth presented by Sprint.  For guests with tickets in the Scout Investments Club Level visit one of the concierge desks. These locations serve as a resource to help create a positive event day experience.

• Field Level Locations: 106; 114; 124; 131
• Upper/ Horizon Level Locations: 307; 317; 318; 330; 338; 341